frequently asked questions

The Profs Tuition FAQs:

What are Teaching Skills?

These refer to the levels at which a tutor is comfortable teaching certain subjects, they are also how TutorCruncher helps to filter the large amount of demand which we handle from clients. When listing a job on our system, we attach labels according to the subject and level of teaching required, which are then matched with the Teaching Skills on tutors’ profiles. This determines who receives the notification email for that job, and to whom it is visible on the application board. You should take care to list all the levels at which you can teach a certain subject, not just the highest, to make sure you can view all the relevant jobs.

How can I improve my application?

Consider what the client will want to know about a potential tutor: are they experienced with my subject? Have they had success tutoring others in this field? Will they be available where and when I need them to be, and how soon can they start? Help us by answering these questions, so we can sell you to the client in a single phone call. From The Profs’ perspective, we would recommend making it clear that you have read the job description carefully, and that you have checked through the course material, where available. References to availability on days when the client is not free, or to meeting in London when the client is in Newcastle, are the best ways to ensure that you don’t get the job. Further to this, problems arising during a placement, which could have been avoided by a close reading of the job description before application, are a good way to ensure that you don’t get any more jobs with The Profs.

How can I thank my tutor?

We love to hear of success stories! Please contact the office and we’ll send you link to leave a review, that will help your tutor get more work through us in the future.

Is my money safe?

Absolutely. Stripe, our payment provider, has, the same security systems as your bank. We are a registered UK company; company number: 09229952

What if I want a refund?

Any amendment to or withdrawal of an invoice for a tutor’s time is at their discretion, so any query or dispute should be raised with them directly. If you believe that The Profs has failed to provide a good service, then please do let us know, and we will do our best to address your concerns.

What if my payment fails?

Don’t worry, this is quite common, and usually occurs due to a problem with the designated card, or a lack of funds in the associated account. All you need to do is log into your account on our system and make payment manually, either via your default payment method or an alternative. If you encounter any problems, feel free to email us at [email protected], or call 0203 905 5272.

When are payments taken?

Payments are automatically processed two days after the tutor’s invoice is raised, via the default payment method on your account.

I have a question or problem with my invoice, what should I do?

If you believe that any of the charges included in your invoice are incorrect, then you should raise this directly with your tutor. If you have any questions in relation to The Profs’ fees, then you can email us at [email protected], or call 0203 905 5272.

What is the Priority Placement Fee?

If your deadline is urgent, we charge £100 to push your needs to the top of the pile and focus on finding you the right tutor, ideally within 24 hours.

What is the Placement Fee?

This is a one-off fee of £50 for new clients, for the first match with a tutor, and is intended to covers The Profs’ administrative costs. It is only payable when you have been put in touch with a tutor with whom you are happy to work, and is refundable in the event that you are not happy with your tutor and we are unable to find a suitable replacement. More information is available in our Terms and Conditions. The Priority Placement fee, for finding tutors at very short notice, is £100.

Are there any up-front charges?

We will ask for a deposit of £20 when you first contact us, to make sure you’re serious about finding a tutor! We receive a huge amount of demand, and we just can’t handle speculative enquiries. Once you’ve been matched with your tutor, this deposit will count towards your Registration Fee. More information is available in our Terms and Conditions.

How much will it cost?

The tutors we work with set their own rates, but we have set out a price guide based on typical rates, which you can see on our Pricing Page. The rate will depend largely on the level of the support required, but also on the experience and qualifications of the selected tutor. All rates are listed per hour, and we will always quote an exact hourly rate to be agreed before your tuition begins.

Can I make payments in cash?

Unfortunately the tutors we work with will not accept payment in cash. Payment will need to be processed electronically via our payment provider, Stripe.

Do you offer any discounts?

We can usually arrange a discount for bulk packages, where payment for a certain number of hours is made in advance. Typically we can arrange a discount of 5% for an advanced payment of 10 hours, or 10% for 20 hours. Please feel free to give us a call if you would like to discuss your options.

Do you have a Code of Conduct?

Absolutely! The Profs are proud to be part of the Tutor’s Association, and we expect all our tutors to abide by the Association’s Code of Ethics, which you can find on your Profs Tutor Cruncher account, in PDF form. We have also added our own Founding Principles, which we give out in every interview, and Terms and Conditions for tutors, which you can read on this website. If ever in doubt, you can call us in the office. We want you to be the best tutor you can be!

Can I be a full-time tutor?

The Profs is proud to work with numerous, expert full-time tutors. However, one of the difficult things about Higher Education tuition is that demand is cyclical over the course of the year, and very unpredictable from week to week. While there may be periods during which a comfortable living can be made through tutoring alone, most of our tutors find that tutor is the perfect part-time occupation, committing between 5-20 hours a week. This is especially true for tutors of the Humanities, for which there is substantially less demand.

Can I get a reference?

As Profs tutors are self-employed, we are not able to provide references to potential employers.

Can I tutor online?

We have always been very keen to promote online tuition at The Profs. Whether you are an experienced online tutor or just starting out, we will be happy to give advice and guidance on improving your methods. A good place to start is Bitpaper, the purpose-built online teaching tool.

When is there most demand?

Demand for Higher Education tuition is highly cyclical, and the busiest periods are February-May and mid-July to mid-August.

Who are your students?

Typically, Profs students are undergraduates, seeking help with a variety of subjects, usually close to examinations or coursework deadlines. Often, however, we receive enquiries from postgraduate students, usually working on their dissertations, and professional clients preparing for career-development qualifications, especially the high-level Accounting exams. We are increasingly working with A-level and GCSE clients.

Do I need a minimum IELTS score to join?

Yes. We require IELTS level 7 as an absolute minimum requirement, although we expect fluency from our tutors. Your interviewer will determine whether your level of English is sufficient to tutor through The Profs.

My profile has been made ‘Dormant’, what does that mean?

There are a number of reasons why a tutor’s profile may be made dormant, and usually you will be aware of the reasons beforehand. Essentially, this means that a tutor is no longer able to apply for placements with The Profs, and is not considered to be an active tutor. You will not receive notifications of available jobs, or other broadcasts from The Profs. If you are unaware of the reasons for your profile being Dormant, then please email [email protected].

There is a problem with my student. What should I do?

Supporting the work of tutors is a big part of what we do. If any issues arise during a placement, please contact The Profs straight away, and we will be happy to discuss it in detail and go over potential solutions. Open communication, both with us and with the student is key to a successful placement, and it is much easier to assist when we are aware of problems at an early stage.

What happens when I apply for a Job?

Your application for any placement goes straight to The Profs’ office team, and will be read initially by the Client Liaison Manager dealing with the client in question. It will be used as a source of information when putting you forward to the client, so do make sure to include any particularly relevant experience you may have, and address any specific features of the job, particularly timing,location and attached course materials.

Who sees my profile?

Only the Profs’ Office team will be able to see your profile, although we will refer to it when discussing your experience with clients. It is essentially a store of information to help us sell your services to students, so please bear that in mind when setting it up.

How long will it take for me to become a tutor?

Once you have completed your profile on our system it will be reviewed by one of the senior members of the team, and hopefully we will then be able to invite you for an interview. You may be asked to improve your profile before you can be invited. We do receive plenty of applications, however, so this process can take two-three weeks. If invited for an interview, you will have the chance to choose a date and time from a list of available slots, and will be told what you will need to prepare and bring with you.

Will you check how I’m getting on?

Absolutely! We’ll call you after your first tutorial to check that everything is going well. After that you can reach us at any time by email, or by telephone from 09:00-18:00 Monday – Friday, and we will be happy to help.

Is your office open at weekends?

Sadly, we are not able to maintain a team in the office over the weekend, but if you fill in our Contact Form or send us an email over the weekend we will pick it up first thing on Monday morning. Profs office hours are 09:00-18:00 every weekday.

I am unhappy with my tutor, what should I do?

If you are ever dissatisfied with your tutor or any aspect of our service then please do let us know; it is very important to take feedback from our clients so that we and our tutors can improve. Usually, issues with a placement can be resolved in discussion between The Profs and the tutor, and the placement can then continue on the right track. Clear and open communication is the most important thing. Where the problems are really insurmountable, we will be happy to arrange an alternative tutor as quickly as we can.

Can I have a trial session?

Unfortunately, we don’t offer trial sessions, but you will have a chance to speak to your tutor before your first session, usually for around half an hour, to discuss your requirements in more detail and to help them prepare properly for your time together. We also have a student satisfaction policy for the first session, which you can read more about in our Terms and Conditions.

What are the benefits of online tuition?

In short, convenience and flexibility. The future of tuition is online, and The Profs are pioneers in this field. See our Online Tutoring Page for more information.

What is online tuition?

Online tuition allows students to receive expert subject-specific tutoring from the comfort of their home, no matter where in the world that might be. Sessions are conducted via video call and use online whiteboard software Bitpaper for demonstrations and working. Online tutoring classes can even be recorded for students to refer back to. Online tutoring provides additional flexibility as neither student or tutor needs to travel for a teaching session. Top tutors, especially for specialist or niche subjects, are often few in number and are often in extremely high demand, so it is easier to find a good match online. The Profs is a world-leading online tuition company. We train our tutors to teach online, so our students get the very best learning experience. Our tutor network uses purpose-built teaching tools with in-built recording software to provide truly advanced home-learning.

What is your privacy policy?

You can read our Privacy Policy here. All our client profiles are anonymous, to everyone except the office team, until we match a student with a tutor, when details will be shared with them alone. The Profs are registered Data Controllers with the Information Commissioner’s Office, and comply with all governmental requirements and recommendations on data protection.

Am I guaranteed a high grade?

No. We undertake to provide the best help and advice that we can, by putting you in touch with the right tutor. We can never guarantee the outcome of the work, however; at the end of the day a student’s success is down to them, to their hard work and ability, and we can only provide support towards achieving that success.

Have you got testimonials from your previous students?

Yes. We are extremely proud of our online reviews, available on TrustPilot and on Facebook. We also store the feedback on all our tutors’ work, so we can make sure that we are confident when we put them forward. Unfortunately, we cannot give out details of our students.

How many sessions will I need?

It really depends what you are trying to achieve, but it’s very difficult for anyone to make good progress with any topic in less than 5 hours, total, and we don’t arrange tuition placements for any less than that. We usually recommend a 2 hour session to begin with, and many students stick with that length. Weekly or twice weekly sessions are usual, but this is always open to discussion with the tutor, and depending on the time-limit we can always arrange sessions more or less frequently than that. Part of the service our tutors provide is an initial consultation. The tutor will be able to discuss your aims with you, and based on their experience with the topics, will be able to give you an estimate of the time needed. They can also help you to structure your study, in between sessions, to ensure that you are making good progress.

Where and when can I meet my tutor?

The majority of tuition arranged through The Profs takes place online, meaning that students from all over the world can access the best tutors in the UK (and elsewhere). The timing of sessions is always different, and depends on your own availability and the tutor’s schedule. Let us know any preferences or restrictions on your time, and we will do our best to accommodate.

I can’t complete my work on my own. Can someone finish it for me?

Definitely not. Our tutors can only provide support which is compatible with universities’ ethical guidelines and the Tutors’ Association Code of Ethics. We understand how hard it can be, but we don’t believe that anyone benefits from plagiarism. Things a tutor can do: make detailed suggestions for improvements to coursework essays; explain how to run statistical tests on practice data sets, and how to choose which tests to run. Things they can’t do: write material for essays, or tell students what to write; edit or correct written work themselves; run statistical tests or interpret the results. See The Profs’ Terms and Conditions for more information on our plagiarism policies.

How quickly can you find someone for me?

Matching you with the right tutor can’t be rushed, but we won’t be wasting any time either. It usually takes around 1-2 working days, so do get in touch as soon as you can to give yourself the best chance of success.

How is my tutor selected?

Your designated Client Success Manager will help you select the best tutor(s) for your needs. We interview all our tutors individually, and take feedback from every student they work with, so we’re in a great position to recommend the right tutor for you. Once we have all taken your requirements, tutors with relevant experience will let us know how they can help you, and we’ll help select the best one or two to introduce to you. Ultimately, however, the choice will be yours, so do ask our team for any information you need.

How do you take payments?

Payment for tuition is usually via bank card. After the first payment, the card details are saved by our payment provider, Stripe, and further payments are taken automatically. Don’t worry, though; you’re still in full control, and you can contact your tutor to discuss a refund if you think that the invoice is incorrect. Our invoices are sent as soon as the tutor has logged the session and you have 48 hours to contact the tutor prior to payment being taken.

Who can become a tutor?

Our top tutors are lecturers and industry professionals with decades of experience, and typically all of our tutors hold at least a Master’s degree. Usually, our tutors have considerable private tuition experience before applying to The Profs. Our standards are high, and all of our tutors are subject to interview, including a mock tutorial in their preferred field. Only a fraction of the applications we receive are accepted.

Will the tutor be expert in my subject?

90% of our students work with a specialist in their field. For original topics, like dissertations (especially at Master’s and PhD level) it’s nearly impossible to find a tutor whose research is in the same area; if it were, it wouldn’t be original! What they can do, however, is advise on the best methods, the approach, and the requirements of research at this level, and guide you towards the right results.

Are your tutors highly qualified?

Yes! We work with only the most qualified and experienced tutors in the business. Many of our tutors have been lecturing at university level for decades, and almost all of them hold at least a Master’s degree. We personally interview every tutor before they join our network, as part of which they are required to deliver a mock tutorial, so that we can attest to their skills. Only the best make it through to The Profs!

Do you teach my subject?

Yes (but drop us a message to check)! We work with nearly 400 tutors in London, across the UK and around the world, covering everything from Accounting to Zoology. We are proud of our excellent contacts in the world of Academia, and if we don’t have the right person yet, we’ll be happy to go out and find them for you!

The UK’s highest rated tuition company since 2016 on Trustpilot

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