Over 10 years of experience has shown us that the personal connection between student and tutor is crucial to achieving academic success. That’s why our comprehensive, multi-stage matching process is highly attuned to the needs of students and the capabilities of our educators.
Below, we take you inside how our tutor matching works, and why it consistently delivers 90% success rates for students and families.
1. The initial consultation
Every successful match begins with an in-depth conversation with our multi award-winning Client Success Team (“Best Tuition Business for Customer Support”, NTA, 2022 and 2023). During this call, the team takes time to understand your:
- Academic goals and target grades.
- Subjects, levels, and exam boards.
- Learning style, confidence levels, and pressure points.
- Time constraints, deadlines, and availability.
This step ensures we fully understand the student as a learner, not just a subject requirement. It also allows families to ask questions and feel confident that their child’s needs are being taken seriously from the outset.
2. SmartMatch
Once the student’s needs are clear, our SmartMatch technology comes into play. SmartMatch analyses over 10 million data points collected over the past decade, including tutor performance, grade improvements, and student feedback.
This allows us to identify tutors who are statistically most likely to help a specific student succeed, based on:
- Academic qualifications and experience.
- Past results with similar students.
- Teaching style effectiveness.
- .Availability and consistency.
3. Lessons Begin
Once the match is confirmed, tutoring begins in our purpose-built online classroom.
Lessons are interactive, structured, and tailored to the student’s goals. Students work with their tutor using shared whiteboards, subject-specific tools, and live video, with sessions recorded for revision and safeguarding.
After the first session, our Client Success Team checks in to ensure the match is working well. From there, they remain involved throughout the tutoring journey, monitoring progress and adapting support as the student’s needs evolve.
Rigorous tutor selection and standards
High-quality matching is only possible because of the calibre of tutors on our platform. Every tutor working with The Profs goes through a demanding selection process before they are introduced to students.
This includes:
- In-depth interviews focused on teaching approach and subject mastery.
- Live tutoring simulations to assess clarity, structure, and engagement.
- Verification of qualifications and academic background.
- Comprehensive safeguarding and compliance checks.
Only a small proportion of top applicants are accepted. That’s why our network represents the best in the industry: 98% of our tutors hold postgraduate qualifications, including Master’s degrees, 41% possess PhDs, and 70% have over a decade of teaching or tutoring experience. This ensures that every match starts from a position of academic strength.
Our 2025 Results:
Nothing speaks to the success of our tutor-matching process quite like our results. Of the +10,000 families we supported this year, those who responded to our August 2025 client survey reported excellent outcomes. In fact:
- 92%* of all students reported a significant grade improvement.
- 68%* of our school-age students achieved an A or A* — 2.5x the national average.
- 93%* of our undergraduate students achieved a +1.2 grade improvement (on average).
- 57%* of our undergraduate students secured a 1st-class result (only 3% were on a 1st before working with us).
- 66%* Oxbridge acceptance rate — over 3x the national average.
- 95% of our students got into their first or second-choice university.
Human connection throughout the tutoring journey
Once tutoring begins, our Client Success Team remains closely involved, checking in regularly with families and tutors to ensure sessions are effective and goals are being met.
If a student’s needs change, whether due to new exam pressures, shifting confidence, or evolving academic priorities, the team adapts the support accordingly. This ongoing oversight ensures that tutoring remains aligned with the student’s journey, not locked into a static plan.
A learning environment designed for progress
All tutoring sessions take place in our purpose-built online classroom, designed to support focus, clarity, and flexibility. Tutors and students work together using shared whiteboards, subject-specific tools, and live video, with sessions recorded for revision and safeguarding.
Integrated scheduling, secure messaging, and progress tracking allow families to stay informed without added administration, keeping the focus where it belongs: on learning.
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